Adult Care Course

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Our thorough Adult Care course at the Dior Training Academy is created to give students the abilities and information they need to care for people in a variety of health or social care settings. This adaptable course, which leads to a Diploma in Adult Care, enables students to select a specific pathway that fits their job and interests, such as working with people who have dementia or learning disabilities.

What will I study?

The course is divided into required units that address important subjects like communication, personal development, equality and inclusion, the duty of care, the role of an adult worker, safeguarding and protection, person-centered approaches, health and safety, and handling information.

The qualification can be tailored by students using a variety of optional units in addition to the required ones to fit their specific job role. There are 58 credits in total from these elective units.

How will I be assessed?

Workplace evaluations and performance observations are part of the course evaluation process. Both competence-based and knowledge-based units are combined in this course, and both types of units will be taught in the workplace.

What can I do after the course?

Students who successfully complete the Adult Care course have a number of options for moving forward, including:

1. Learn about adult care at level 4.
2. Apply for a degree program at a university.
3. Look for employment possibilities in the healthcare sector.

What are some illustrations of appropriate work placement environments for students?

For students studying adult care, work placement is an essential part of their educational journey. 

Here are a few instances of suitable environments that can offer beneficial support and a positive user experience:

• Home for Adult Residential Care
• Nursing Home
• Day Centre
• Center for Children
• Wellness Center
• Community/Domiciliary Care
• Special Education
• Hospital

Who is this course for? The Adult Care course is available to anyone interested in a career in adult care who is at least 19 years old. Both paid professionals in this field and those who volunteer their time are catered to by it.

Entry requirements: Candidates must pass an initial assessment test to ensure they have a strong command of both written and spoken English. The assessment procedure will also include conducting an interview. 

For further information, please visit Dior’s Training Academy.

This extensive course was created to give you the knowledge and skills you need to succeed in the fast-paced industry of customer service. This course will give you insightful knowledge and useful tips for delivering exceptional customer experiences, whether you are just beginning your career in customer service or looking to improve your current skills.

An educational Level 2 Customer Service course is offered by the Dior Training Academy with the goal of enhancing your knowledge, daily customer interactions, and resume.

Six key areas make up our extensive training for the Customer Service Certificate. We offer assistance in choosing the most appropriate modules from each category, adjusting them to your unique job requirements and professional goals.

Modules:

• Customer service fundamentals: Understand your company's customer service philosophy, the importance of your appearance and behavior, and how to handle complaints, answer inquiries, and conduct yourself professionally.

• Effective communication with customers: Master the art of preparing written communications, develop active listening skills to better understand customer needs, and become proficient in interpreting non-verbal cues such as body language.

• Problem-solving strategies: Develop the abilities required to deftly handle customer complaints, learn to analyze data to spot recurrent problems, and put these strategies into practice.

• Establishing solid relationships with clients: Learn techniques for exceeding client standards and cultivating long-term relationships based on trust and loyalty.

• Continuous improvement: Assess your performance on a regular basis, work with others to improve your abilities, and contribute to the expansion of your company as a whole.

• Utilizing customer service data: Recognize the ethical and secure ways to collect, store, and use precise customer service data in order to maximize organizational effectiveness.

Who should take this course?

This course is intended for people who want to work in customer service or for professionals who want to improve their customer service abilities.

Entry Requirements:

Candidates must have at least entry-level functional skills in both English and mathematics in order to enroll in this course.

After successfully completing the course, successful candidates will be awarded a Dior's Training Academy Customer Service Certificate, proving their comprehension of and dedication to health and safety standards.

The online course materials will include written scripts, PowerPoint presentations, and thorough information for each topic. A test will also be given to gauge the students' comprehension of the course material. The course's key ideas will be reinforced by a set of questions and answers that will be created in the end.

The Dior Training Academy is pleased to present the Employability Skills Course, which was developed to provide people with the fundamental skills required to land their dream job. Whether you are searching for your first job, making a career change, or getting back into the workforce after a break, this course is made to meet your needs and ensure you stand out in the job market.

Enrolling in the Employability Skills Course will result in the following skills being acquired:

1. Mastering Your Job Search: Learn effective strategies for finding and landing the job you've always wanted.
2. Interview Confidence: Overcome your interview phobia and acquire the skills necessary to ace the interview while dashing the expectations of prospective employers.
3. Compelling Cover Letters and CVs: Craft attention-grabbing cover letters and resumes that enhance your chances of getting noticed by employers.

The Employability Skills Course is appropriate for people at any stage of their employment journey. Whether you want to enter the workforce, advance in your current career, or start a new one, this course will provide invaluable guidance and support.

Who is this course for?

The audience for this course is those who are actively looking for work. The course is taught in a face-to-face setting.

Job Search Strategies:

The following aspects of finding a job are thoroughly covered in this course:

1. Obtaining employment data from various sources.
2. Applying for jobs at reputable companies like Indeed or Reed.
3. Discovering untapped employment possibilities.
4. Job opportunities that are matched to your interests, abilities, and experience.

CV Writing:

You will have a polished resume once you have finished this course. You'll see the following things more clearly:

1. The appropriate usage and timing of CV submission.
2. Aligning your CV with job descriptions.
3. Finding and incorporating pertinent information will improve your resume.

How to Write a Cover Letter

You will have the chance to create a strong cover letter to go with your CV during this course. When the course is over, you will comprehend:

1. Creating and submitting hypothetical application materials.
2. Determining when to include a cover letter.
3. Constructing a compelling letter that sets you apart from other applicants.

Mastering Interview Techniques:

This course offers useful tips on how to conduct a successful interview. You will learn:

1. How to respond effectively to open-ended questions and common interview questions.
2. expressing with confidence your abilities and experiences.
3. You can put what you've learned to use in real-world situations in the section titled Practice Makes Perfect.

Entry Requirements:

Candidates must hold a minimum level 3, level 1, or level 2 qualification in English and mathematics for functional skills.

For further information, please visit Dior’s Training Academy.

A thorough Level 3 First Aid at Work training course is available from the Dior Training Academy. This course is designed to give participants the confidence and skills they need to respond to first aid emergencies in the majority of workplace settings. 

This course covers a wide range of fundamental concepts and methods, such as performing CPR, tending to wounds, and assisting the unconscious. The training aims to emphasize the significance of having a well-trained first-aid response team in the workplace in accordance with the Health and Safety (First Aid) regulations. Participants will feel confident and equipped to handle any first-aid emergency that may occur while performing their job duties after completing the course.

Course Content:

The course covers a variety of topics to give participants the knowledge and abilities to deal with a variety of first-aid scenarios, such as:

• Recognizing a first aider's role.
• Taking effective action in emergency situations.
• Using effective means of communication and taking care of victims.
• Dealing with incidents involving asthma.
• Responding to bleeding incidents, both minor and serious.
• Dealing with joint, muscle, and bone injuries.
• Treating scalds and burns.
• Taking care of chest pain, including heart attacks.
• First aid for choking incidents involving adults.
• Giving aid to those who have suffered eye injuries.
• Taking action in the face of episodes of fainting.
• Dealing with head injuries.
• Recognizing first aid regulations pertaining to health and safety.
• Taking care of low blood sugar emergencies.
• Recognizing cases of poisoning and taking action.
• Studying resuscitation skills, such as adult CPR.
• Responding to adult seizures.
• The management of severe allergic reactions. 
• Managing shock cases.
• Knowledge of spinal injuries.
• Recognizing stroke incidents and taking action.
• First aid for victims who are unconscious.
• Risk management for COVID-19 is given more attention.

A First Aid at Work Certificate will be given to participants who successfully complete the course. This certificate, which is valid for three years, serves as evidence of the participants' understanding of and commitment to health and safety.

Who is this course for?

People looking for thorough first-aid training should take the First Aid at Work course.

Entry Requirements:

Candidates must have a minimum entry level 3 qualification in Functional Skills English and Mathematics in order to enroll in this course. 

For further information, please visit Dior’s Training Academy.

We provide the Food Safety in Catering course at the Dior Training Academy, which is created to satisfy the UK's minimum standards for working in a food environment. The Award in Food Safety in Catering and the Award in Healthier Food and Special Diets are the two parts of this extensive training program.

The Award in Food Safety in Catering gives students the knowledge and abilities they need to guarantee food safety in a catering environment. It covers subjects like food safety, temperature control, infection control, food standards, and proper food storage. It also covers topics like food contamination and poisoning. Participants will acquire the knowledge necessary to maintain a clean and safe environment for food service after completing this course.

Understanding and meeting the dietary needs of people with specific needs is a focus of the Award in Healthier Food and Special Diets. This qualification enables learners, particularly chefs, to develop a thorough understanding of offering appropriate and varied food options, whether accommodating special diets or religious restrictions.

Who is this course for?

People who want to work in the catering industry should take the Food Safety in Catering course. It is ideal for those in supervisory positions or working directly with food. 

The supervisory qualification is appropriate for people looking to assume more responsibility for food safety at work who have some experience in the hospitality industry, whether in a full- or part-time capacity. The Healthier Food and Special Diets qualification is aimed at chefs and students who want to improve their knowledge of catering to people with specific dietary or religious requirements.

Course Modules:

The course covers the following modules:

• Understanding and preventing illnesses brought on by contaminated food: food poisoning and contamination.
• Techniques for preparing food: Using methods that are both safe and focused on quality.
• Temperature control: Maintaining healthy temperatures to ward off spoiled food and food-borne illnesses.
• Implementing strategies to stop the spread of infections while handling and preparing food is known as infection control.
• Food standards: Adhering to rules and specifications governing the growth, processing, packaging, and labeling of food in order to guarantee its quality and safety.
• Storage: Use of proper handling and storage techniques to maintain the food's safety and quality. 

Entry Requirements:

To enroll in the course, candidates must have at least a level 3 qualification in both English and mathematics functional skills. 

Students who successfully complete the course will be awarded a Food Safety in Catering certificate, proving their comprehension of and dedication to health and safety procedures.

For further information, please visit Dior’s Training Academy.

We recognize the value of upholding a secure and healthy working environment at the Dior Training Academy. For this reason, we provide a thorough Level 2 Health and Safety course to inform employees about workplace safety procedures. A wide range of important subjects are covered in this course, such as risk assessment, infection control, evacuation protocols, and more. We offer a comprehensive approach to workplace safety by integrating manual handling and health & safety courses.

Who stands to gain?

All employees, including those who are new hires or those who need a refresher on good health and safety practices, can benefit from taking the health and safety course. 

Our course is created to accommodate various learning preferences and learning styles, and it provides a self-paced format that enables workers to train at their own pace and improve their overall learning experience.

Modules:

The following modules are part of our health and safety course, which guarantees a thorough understanding of important subjects:

1. Risk assessment: This module focuses on conducting an organized analysis of potential workplace risks, gauging the likelihood of them happening, and ranking the importance of taking preventive action.
2. This module's discussion of infection control techniques aims to stop the spread of infectious diseases in hospitals and other settings.
3. Five evacuation procedures are provided in this module to ensure a safe and well-organized evacuation process in the event of an emergency.
4. This module places a strong emphasis on the value of a written statement outlining the aim, targets, and goals of a particular program or initiative in order to foster accountability and clarity.

Entry requirements:

Candidates must have functional English and math skill levels of at least level 3 in order to be accepted into the Health and Safety course. Additionally, participants must be at least 18 years old to enroll in the course.

Back injuries are the most common reason for staff absence in the UK, and we at the Dior Training Academy are aware that manual handling injuries make up a sizable portion of work-related injuries. However, the good news is that most of these injuries are preventable. 

In order to provide people with the knowledge and skills needed to carry out manual handling tasks in a safe and efficient manner, our manual handling course was created. Through the reduction of absenteeism and the mitigation of legal risks, this extensive 4-hour course combines manual handling training with health and safety.

Why is this staff training required?

It is essential for staff to receive proper training in manual handling techniques given the rise in back injuries at work and the ensuing lawsuits filed against employers.

Who is this course intended for?

Anyone who handles materials manually, whether at work or even at home, should take this course.

Objectives:

The primary objective of this training is to prevent injuries and maintain a safe working environment. By gaining a clear understanding of the principles and practices of manual handling, participants will be able to assess and improve their manual handling techniques and procedures effectively.

Content of the training course:

The following major subjects are covered in the manual handling course:

1. An in-depth examination of the bones, muscles, and nerves that make up the spine, as well as its structure and function, is required to better understand the role that the spine plays in safe manual handling.
2. The fundamental ideas for performing manual handling tasks safely and effectively while reducing the risk of injury are outlined in the principles of safer moving and handling.
3. Exploring different causes of back pain, such as improper lifting techniques, prolonged sitting, and physical strain, will help us understand its root causes and effectively address them.
4. Workplace practices and procedures that put employees at risk of injury during manual handling tasks are to be identified and addressed as unsafe systems of work.
5. Returning to Work: To ensure compliance and create a safe working environment, it is important to understand pertinent laws and regulations, such as the Health and Safety at Work Act and the Manual Handling Operations Regulations. 
6. Hands-on demonstrations and practice with manual handling tools like hoists, slings, and transfer boards are provided to give participants experience and familiarity with the equipment.
7. Moving and Handling Assessments: Analyzing manual handling methods and practices to spot flaws and put the necessary fixes in place for increased effectiveness
8. The formal assessment of manual handling tasks and the risks they pose, along with suggestions for risk mitigation, are all part of the process of manual handling risk assessment.
9. Having a thorough understanding of pertinent laws and rules, such as the Health and Safety at Work Act and the Manual Handling Operations Regulations, is essential for ensuring compliance and upholding a secure workplace.
10. Evaluation: determining whether the manual handling training program is effective and making suggestions for ongoing development

Please get in touch with the Dior Training Academy if you have any questions or would like to sign up for the manual handling course. Our devoted team is prepared to help you make workplace safety and wellbeing a top priority.

We place a high priority on employees' safety and well-being at the Dior Training Academy. Our training program on health, safety, and security at work is made to give participants the know-how and abilities required to establish a secure working environment. 

In-depth topics like risk assessment, emergency preparedness, health and safety laws, and security procedures are covered in this course. Participants will leave this training with a solid understanding of the value of health, safety, and security at work, enabling them to contribute to a productive and secure work environment.

Course Objectives:

The Health, Safety, and Security at Work training course aims to achieve the following objectives:

1. Understanding Health and Safety: Gain a thorough understanding of the rules, guidelines, and best practices for health and safety at work.
2. Learn effective risk identification, assessment, and management techniques to reduce the likelihood of mishaps, injuries, and workplace hazards.
3. Learn the knowledge and abilities necessary to react to emergencies successfully, such as first aid techniques, evacuation protocols, and crisis management.
4. To ensure compliance and advance a secure workplace, it is important to familiarize oneself with pertinent health and safety legislation and regulations.
5. Security Measures: Examine techniques for boosting office safety, such as access control, surveillance equipment, and employee education.
6. Understanding the risks posed by hazardous substances and learning how to handle, store, and dispose of them safely are important.
7. Learn about ergonomics and how it contributes to worker wellbeing and the prevention of musculoskeletal disorders.
8. Personal Protective Equipment (PPE): Recognize the significance of using the proper PPE and learn how to choose, employ, and maintain it.
9. Understand the significance of psychological health and well-being in the workplace and acquire strategies for fostering a positive work environment. 
10. Reporting and Incident Investigation: Accurately reporting incidents, accidents, and near-misses is important. You should also learn how to take part in incident investigations to find the underlying causes of the incident and stop it from happening again.
11. Safety Culture: Foster a culture of safety within the organization, encouraging all employees to prioritize health, safety, and security in their daily activities.

Course Delivery:

Interactive presentations, case studies, group discussions, and hands-on activities are used to deliver the Health, Safety, and Security at Work training course. Participants will have the opportunity to put their knowledge to use and engage in hands-on activities that simulate real-world workplace scenarios. Our experienced instructors will provide guidance and facilitate worthwhile learning experiences to make sure that the course material is retained for the longest time possible.

Course Length:

The duration of the Health, Safety, and Security at Work training course is three days.

Certification:

Participants will receive a Health, Safety, and Security at Work certificate from the Dior Training Academy after successfully completing the training course. This certification demonstrates their knowledge of health, safety, and security principles as well as their dedication to upholding a secure working environment.

Please get in touch with the Dior Training Academy if you have any questions or would like to sign up for the Health, Safety, and Security at Work training course. In order to ensure a safe and secure workplace environment, our devoted team is committed to assisting organizations in giving priority to the health, safety, and security of their employees.